At Ruchy Spices, we value the trust you place in us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or purchase our products. By using our website, you agree to the terms of this policy.

1. What Information We Collect

We collect different types of information to provide and improve our services:

a) Personal Information

When you make a purchase, sign up for our newsletter, or contact us, we may collect:

• Full name

• Mobile number

• Email address

• Shipping and billing address

• Payment method (Note: We do not store credit/debit card numbers. All transactions are processed securely by third-party providers)

b) Automatically Collected Information

We may automatically collect some information when you interact with our site, such as:

• IP address

• Browser type and version

• Device information (mobile/desktop)

• Date and time of visit

• Pages visited and time spent

• Referring website or link
  This information helps us analyze visitor behavior and improve our website’s performance.

2. How We Use Your Information

We use your data for the following purposes:

• To fulfill and deliver your orders accurately

• To verify payment and process transactions securely

• To provide customer support and respond to your inquiries

• To keep you informed about your order and delivery updates

• To send promotional offers, updates, or newsletters (only if you’ve opted in)

• To improve our website’s layout, design, and user experience

• To comply with legal obligations

3. Cookies and Similar Technologies

We use cookies and similar technologies to collect non-personal data for analytics and advertising purposes.

• Cookies help us recognize returning users, store preferences, and analyze website performance.

• You can choose to disable cookies via your browser settings, though this may impact some features of the site.

4. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your data with trusted third parties for the following reasons:

• Payment gateways (e.g., Razorpay, PayPal) to process transactions

• Logistics partners for shipping and delivery

• Analytics providers (e.g., Google Analytics) to improve website performance

• Email marketing platforms (like Mailchimp) to send newsletters, only if you’ve subscribed

All partners are required to handle your information responsibly and lawfully.

 

5. How We Protect Your Data

We implement a combination of technical, administrative, and physical security measures to protect your data:

• SSL encryption for secure transactions

• Limited access to personal information by staff

• Secure servers and payment channels
  However, no method of transmission over the internet is 100% secure, so we cannot guarantee absolute security.

6. Your Rights and Choices

You have full control over your data. At any time, you can:

• Request access to your personal information

• Correct or update your information

• Unsubscribe from marketing emails

• Ask us to delete your personal information (subject to legal requirements)

To exercise any of these rights, contact us at [insert email address].

7. Data Retention

We retain your personal information only as long as necessary:

• For the purpose it was collected

• To comply with legal and regulatory obligations

• To resolve disputes and enforce our agreements

8. Children’s Privacy

Our website is not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If we learn that we have unintentionally collected data from a child, we will delete it promptly.

9. Links to Other Websites

Our site may include links to third-party websites for payment, delivery tracking, or social media. We are not responsible for the privacy practices or content of those sites. Please review their privacy policies separately.

10. Updates to This Privacy Policy

We may update this policy from time to time to reflect changes in our business or legal requirements. When we do, we will post the updated version on this page with the “Effective Date.”

We encourage you to review this policy regularly to stay informed about how we protect your information.

11. Contact Us

If you have any questions, suggestions, or complaints about our Privacy Policy or your data, you can contact us directly:

Ruchy Spices
📧 Email: Support@ruchyfoods.com
📞 Phone: 9544966695
🏠 Address: Naduvattom, Pallippad, Alappuzha